COVID UPDATE - please ready any "pop up" that pop's up! it will give you any deets you need

DELIVERY INFOMATION

 

 

WHERE WE DELIVER

+ Botanic Republic deliver as far north as Palm Cove and South to Goldsborough with all suburbs between.

Please call the shop for delivery outside of these areas ie The Tablelands and Kuranda.

+ Deliveries are made Monday to Saturday. There are no deliveries on public holidays or Sundays (Even delivery drivers deserve a day off).

 

WHEN WE DELIVER
+ Orders must be placed before 12pm for same day delivery.

+ All deliveries are made between 12pm and 5.30pm

+ All attempts will be made to deliver to SCHOOL ADDRESSES before 3pm

+ WORK PLACES - deliveries will be made by 5pm

+ Time specific deliveries ie. am or before 3pm requests, there will be an additional cost. If you need an AM or BEFORE 3PM (that is not a school) you will need to CALL the shop - do not put these requests in the "notes to shop"

 

COSTS

+ Delivery is a flat rate of $10

+ AM and Before 3pm (schools excluded) will have an extra cost and you will need to contact the shop to place these orders or pay the additional fee

 

GENERAL DEETS

+ The sender will be notified when the delivery has been done.

+ Deliveries are no longer contactless, if you require a contactless delivery please write in NOTES TO SHOP

+ If a delivery can not be made successfully due to an incorrect address or not having access to a property a re-delivery fee will apply.  We will contact you before a re-delivery.

+ If you selected in store collect, flowers will be available on your nominated day - 10am to 2pm during the week and 10am to 12pm on Saturday. Please write in NOTES TO SHOP what time you will be in store. The shop is not open for collects on Sundays.

+ If you need to cancel your order, you will need to PHONE the shop by noon the day before the nominated delivery day. Custom orders need a minimum of 48 hours notice for cancellation. Refunds will only be given if these guidelines are followed. Refunds will not be given if cancellations are made on the nominated delivery day.

+ SUMMER DELIVERY (December to April) Being a tropical climate with high rain fall our delivery driver does live in a flood prone area. If he is unable to travel into the city there may be a delay in delivery times and dates during this time. We WILL NOTIFY you if  any changes need to be made due to our driver or the delivery address being inaccessible due to flood.